Learn how to protect yourself

Security is a primary concern for Eastern International Bank. Our online banking platform brings forth a combination of industry-standard security technologies to protect both customer and Bank data from exposure to unauthorized entities. Eastern International Bank will NEVER ask for sensitive information, such as account numbers, access IDs or passwords via email.

Tips for safeguarding your information

  • Memorize passwords and personal identification numbers (PINs). Use a combination of uppercase and lowercase letters, numbers, and symbols for your passwords. Do Not write passwords or PINs on cards or store them in your wallet, purse, desk or computer

  • NEVER supply your username, password, account number, credit card number or any other personal or confidential information via email.

  • NEVER click on links or reply directly to the email in question.

  • NEVER open attachments from unknown parties or files from unverified locations.

  • NEVER open emails ask you to verify personal information or link to counterfeit Web sites that appear to come from legitimate sources.

  • NEVER download files could contain spyware that can send information back to a malicious site.

  • Beware of incoming telephone calls that ask you to disclose personal or bank information by pretending to be from customer service departments or fraud investigators. Ask to return the call at a valid customer service number, unless you initiated the contact and know the party.

  • Destroy unnecessary financial documents by using a crosscut shredder including bank statements, receipts and unused credit card offers.

  • Review your monthly accounts regularly for any unauthorized charges or discrepancies. If you find any problems, contact Eastern International Bank immediately.

  • Maintain updated security software on your computer.

  • Safeguard ATM/debit and credit cards - Carry only the ID and cards you need. Report lost/stolen cards or checks immediately.

  • If you have provided account or personal information in response to an unsolicited telephone call or email - immediately contact a bank representative.

  • We do not collect personal information for individuals under the age of thirteen (13).  For more information please visit the Federal Trade Commission (FTC) website regarding Children's Online Privacy Protection Act (COPPA).


Check Your Credit Report

The Fair Credit Reporting Act (FCRA) requires the nationwide consumer reporting companies, Equifax, Experian, and TransUnion to provide, at your request, a free copy of your credit report once every year. To order your credit report at a central website:

Credit Bureaus

To order your report, call: (800) 685-1111
To report fraud, call: (800) 525-6285

To order your credit report or report fraud, call: 1 (888) EXPERIAN (397-3742)

To order your report, call: (800) 916-8800
To report fraud, call: (800) 680-7289

If you become a victim, contact:

  • The fraud departments of the three major credit bureaus
  • The creditors of any accounts that have been misused
  • The local police to file a report
  • The bank to cancel existing accounts held in your name and re-open new accounts with new passwords

Open EIB Encrypted (secure) Message



If you have any questions regarding this Statement, you can write to us at Eastern International Bank, 688 New High Street, Los Angeles, CA 90012 or call us at (213) 687-7228.


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